If you've had a great experience or one of our team have gone above and beyond, we want to hear from you. Your feedback enables us to provide a better experience for everyone who uses our service.
Did something go wrong with your recent interaction with us? Or have you experienced an issue with one of our staff, our service or even one of our dealer partners? Let us know so we can help to resolve this with you.
We take complaints seriously. To ensure the process is as transparent as possible, learn more about how we will handle your complaint, the process we follow and what you can expect throughout.
Gather any supporting information and submit your feedback to us via our online form, outlining your complaint in as much detail as you can including dates and times.
We'll acknowledge your complaint and let you know the name and phone number of the person who will be handling your submission and when you should hear from them next.
Where possible we’ll do what we can to fix your problem. We want to make sure it doesn't occur again for you or anyone else, and we'll let you know once we have a resolution.
If you're unhappy with the resolution of your complaint, you can lodge a dispute through our external dispute resolution provider:
1800 931 678 (free call) | afca.org.au | info@afca.org.au
Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC, 3001
Disclaimer - Fleet Choice Pty Ltd makes every effort to ensure that all information provided on this website is correct at the time of compilation and delivery, however it does not warrant the accuracy of that information. Save for any statutory liability which cannot be excluded, FleetChoice disclaims all responsibility for any loss or damage which may be suffered by any person relying upon such information, whether that loss or damage is caused by any fault or negligence on the part of FleetChoice or otherwise. This disclaimer extends to any other entity which may provide any information and in which FleetChoice has an interest or relationship. FleetChoice recommends that you seek independent advice from professional advisers, including accountants, legal practitioners or financial advisors.
