Share Your Experience With Us

We want to hear from you

Leave a Compliment

If you've had a great experience or one of our team have gone above and beyond, we want to hear from you. Your feedback enables us to provide a better experience for everyone who uses our service.

Leave a Complaint

Did something go wrong with your recent interaction with us? Or have you experienced an issue with one of our staff, our service or even one of our dealer partners? Let us know so we can help to resolve this with you.

Handling Complaints

We take complaints seriously. To ensure the process is as transparent as possible, learn more about how we will handle your complaint, the process we follow and what you can expect throughout.

Leave a Compliment

Complaints Handling Process

1) Submit Complaint

Gather any supporting information and submit your feedback to us via our online form, outlining your complaint in as much detail as you can including dates and times.

2) Internal Review

We'll acknowledge your complaint and let you know the name and phone number of the person who will be handling your submission and when you should hear from them next.

3) Resolution Process

Where possible we’ll do what we can to fix your problem. We want to make sure it doesn't occur again for you or anyone else, and we'll let you know once we have a resolution.

External Complaint Resolution Support

If you're unhappy with the resolution of your complaint, you can lodge a dispute through our external dispute resolution provider:

Australian Financial Complaints Authority (AFCA)

1800 931 678  (free call)   |   afca.org.au   |   info@afca.org.au
Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC, 3001