Help to those affected by COVID-19

We understand COVID-19 is causing uncertainty and financial pressure for some of our customers, and we want to assure you we are available to help.


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Corporate Customers

If you are one of our corporate customers or partners, please contact your Relationship Manager directly to discuss your circumstances.

Novated Leasing Customers

If you have been financially impacted as a result of COVID-19, we have options available to assist you through this time depending on your financial circumstances. We have also included some frequently asked questions below to help answer some questions you may have:

Is there someone I can talk to about my current situation?

If you are experiencing financial difficulty, please call our Support team on 1300 34 33 88 to discuss your circumstances.

What options are available to assist me over this period?

There are a number of options available to customers who find themselves in a financially difficult position at this time:

  • If you have a fully maintained Novated Lease (for example your budget includes maintenance, tyres and fuel) you could reduce your package by removing these auxiliary items and only cover the lease payment, insurance and registration costs.
  • You could unpackage your lease to a finance only lease by setting up a direct debit to cover the finance of the vehicle only.
  • Lastly if you wish to take full ownership of the vehicle, you may elect to payout your lease early. However, please speak to our team to understand what is payable should you wish to take this option.   

Is it possible to pause my lease payments?

For eligible customers experiencing financial difficulty, we may be able to offer assistance by placing a pause on lease payments. Contact our Support team to discuss your circumstances and to provide the necessary supporting information to assess your application for assistance. Once we’ve considered your individual circumstances, we will advise you on how we may be able to assist further.

If I can pause lease payments, how long will they be paused for?

Every situation is different. Our Support Team will assess each application on a case by case basis with regard to your circumstances to determine the period of time that lease payments will be paused.

What happens if my circumstances don’t improve or my employer doesn’t reopen after my payment pause?

This is a constantly shifting environment and the main thing to remember is to stay in contact with us. By keeping us up-to-date and letting us know if your situation has changed it will allow us to assist you as best we can.

 


 

Remember we are all in this together and our team is here to support you as much as possible. If you have any questions or you would like to apply for financial assistance, please don’t hesitate to speak to our team on 1300 34 33 88 .